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Explanation: 1-2 sentences what you are complaining about
-
- I am writing to express my dissatisfaction with the … / my concern about
- I am writing to complain about … / I had been led to believe …
- I would like to draw your attention to …
- The reason I am writing to you is poor quality of a … , which I bought in your store.
- After only two times it was in use, problems started to appear.
- Explain in more detail
- what had happened, what is the problem
- I was supposed to receive … . Unfortunately, that never happened.
- I could not believe that …
- what are you unhappy about
- You can imagine how unhappy I was to discover …
- I regret to inform you that your service was below my expectations.
- what did you do to resolve the situation
- I contacted your store immediately in order to return …
- When I tried to contact you by phone no one could offer me any sensible answer.
- how do you feel about the problem
- You can imagine how receiving this offer upset me.
- What action you want the person or company to take / What would you like them to do, what will you do?
- The ideal solution would be … / Nevertheless, I hope/assume you will replace …
- I hope you can settle this matter by … (doing smth)
- I insist on getting a refund of …
- I am very disappointed with the … . Therefore I expect a full refund of $100 as soon as possible.
- I hope this matter will be resolved / I trust the situation will improve.
- Formal ending, name, signature
- I look forward to hearing from you!
- I look forward to receiving a prompt reply!
- Yours sincerely, … (you know the name of person you are writing to)
- Yours faithfully, … (you don’t know the name!)
