IELTS SPEAKING TEMPLATE – 80

Chatting & Complaint: IELTS – SPEAKING TEST NO. # 080

Part 1: Introduction & Interview

1. Do you like chatting with friends?
2. Do you argue with friends?
3. Do you prefer to communicate face to face or via social media?
4. What do you usually chat about with friends?
5. Do you prefer to chat with a group of people or with only one friend?
6. Do you have any group on any social media app?

Part 2: Individual long turn – Task Card

Talk about a thing you complained about something (but finally got a good result)

• What did you complain about
• Who you complained to
• When it happened
• What was the result and why you were satisfied with the result?

Part 3: Two Way Discussion 

1. When do you usually complain?
2. Do you usually get angry?
3. Who are more likely to complain, young people or old people?
4. What other measures we should take to solve problems rather that complain?
5. Is it necessary for companies to set up customer service?
6. Are there any advantages to set up customer service?