Topic : You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint. Write a letter to the taxi company. In your letter:
- Say why you are writing and how you feel
- Explain what happened
- Tell them what you would like them to do
Dear Sir/Madam,
I am writing to share my disappointment with a recent experience I had with one of your taxi services. I want to bring to your attention the driver’s unacceptable behavior and the lack of response to my complaint. I am your client who recently had trip hiring a cab from your travelling agency.
On December 20th, during my trip, the driver’s conduct was inappropriate, causing distress. Despite being expected to stay with us the whole day, he became unavailable after dropping us at Wonderland in the evening. His rude response, stating he would only return the next morning, led to additional expenses as we had to hire another taxi. I promptly filed a complaint, but unfortunately, I have not received any response.
This experience has left me disheartened, raising concerns about your company’s service standards. I kindly request a thorough investigation into my complaint, assurance of appropriate actions taken with the involved driver.
Addressing this issue will contribute to maintaining a positive reputation for your taxi company.
Thank you for your attention to this matter.
Yours faithfully
Ami
