Task 1: You recently stayed at a hotel and were not satisfied with the service you received.
Write a letter to the hotel manager. In your letter:
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Explain what went wrong
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Say what you expected the hotel to do
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Ask for some compensation
Write at least 150 words.
Dear Sir/Madam,
I am writing to express my disappointment with the service I received during my recent stay at your hotel, The Grand Palm, from July 5th to 8th, 2025.
Firstly, the room I was given (Room 304) was not clean. The bed-sheets had visible stains, and the bathroom had an unpleasant odour. I reported this issue to the reception, but no action was taken for over ten hours. Secondly, the air conditioning was not working properly, and despite repeated complaints, no technician came to fix it. As a result, I had an uncomfortable and restless stay.
Considering the reputation of your hotel, I expected much better service. Prompt attention to guest concerns and basic cleanliness should be a priority.
I request a partial refund or a voucher for a future stay as compensation for the inconvenience caused. I hope you take this complaint seriously and improve your standards.
Yours faithfully,
