Task 1: Write a letter to the manager of the public transport company. In your letter:
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Describe the problems
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Explain how these problems are affecting you and others
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Suggest what could be done about it
Dear Sir or Madam,
I am writing to bring to your attention several critical issues that are affecting me and other commuters who rely on your service. I am a regular user of your transportation service, commuting to and from my office on weekdays. I hope these matters can be addressed promptly.
Firstly, over the past couple of weeks, there have been recurring delays with your buses, impacting our ability to arrive at work on time. Additionally, some buses fail to arrive altogether. On multiple occasions, I have had to wait for more than an hour before resorting to a taxi to reach my office. Furthermore, when buses do arrive, they are often already full and unable to accommodate more passengers from the Victoria Bus Stand. This situation forces me and many other travelers to either board the overcrowded bus and stand in discomfort or wait for the next bus. If this issue persists, it will likely erode public trust in your service.
I suggest that you increase the number of buses to better accommodate passengers and ensure strict adherence to the timetable.
Thank you for your attention to this matter. I look forward to your prompt response.
Yours faithfully,
ABC
